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I'm having a problem with my Rolex that I purchased from you. Please contact me ASAP.

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Had my suspicions but wasn't bothered until it stopped working took it into a Rolex shop and my suspicions were confirmed...fake...but looks nice on the wrist...just don't ask me the time Read more

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Has anyone been able to file a claim against Melrose jewelers ??

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Sometime in April of 2013 I placed on lay away a ladies sliver dial gold Rolex watch $403. I was instructed by a gentlemen with the first name Jon (his last name could have been Melrose) to wire transfer into their account $1,000, which I did. Since then I have sent them e-mail and tried calling the number posted on their website without success. I was told by the company that the only way I could pay was by wire transfer directly into their... Read more

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Melrose supplied me with a Rolex Submariner which they stated and guaranteed was completely original in every respect. When I came to part exchange it less than a year later for a new Submariner last month, I was told that the dial was after market and to replace it with an original dial would cost around $1,500. The amount of part exchange originally offered was reduced accordingly. When I tried to contact Sunny from Melrose, not surprisingly,... Read more

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I spent 10k on a rolex from them a year later took it to be cleaned to find out not only was the rolex components over 20 years old but my 18k gold braclet was nickel not an ounce of gold. When I called them they said they buy them from people and it must have slipped through their testing. They wanted me to send mine back but why would I trust them. They put me through the ringer of getting it tested and sending them results gues they thought I... Read more

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Same thing happened to me--they sold me a fake watch, which I got appraised. The appraisers verified that it was fake. I told Melrose to verify that it was all real. They never said it was. This is all bs from crooks. Now they're getting sued by Rolex for this, but only for trademark infringement. This doesn't help consumers. Email me at with your name if they defrauded you too. I'm a lawyer in... Read more

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I purchased a Rolex Datejust watch for my wife fron Melrose Jewellers online. Watch never kept time but that never bothered her as it was only worn on special occasions and she was in love with the appearance.The diamond bezel fell off along with the glass.Brought it to a Rolex dealer who said it was totally worthless,diamond bezel was stuck on and was never meant for this model,strap was fake,but the real horror was when he opened it;it... Read more

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Can anyone tell me the correct mail address for Melrose Jewelers. I can't seem to find the correct mail addres for them. I Google them and those are the addresses that come up on Google, however when I send the letters there they come back as undileverable. Have tried 666 Lexington Ave in LA and that did not work Then I tried 910 N. Martel Ave in LA and that is not working . I have sent two letters so far and both came back as un... Read more

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The company are crooks. They sell 10kt counterfeit bands. I paid 13,000 for a Presidential Ladies Rolex only to take it to my jeweler and have him tell me it was not 18kt like promised, also he could clearly tell it was not a authentic Rolex band. Very disappointing. I had read bad reviews before purchasing but the manager simply told me that you can not please everybody. The price was too good to be true for a reason. When I opened the box upon... Read more

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