Melrose Jewelers Complaints and Reviews

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Melrose Jewelers
Main address: 7985 Santa Monica Blvd. Suite 292 90046 West Hollywood CA
888-574-1250, (323) 851-5000, ,
  • 12+1 mobile complaints
  • $18.3K claimed losses
  • $1.4K average
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  • Jan 20
  • Luxury / Jewelry
  • Freeport, Freeport
  • Rolex Watch
  • 1
  • 34

Sometime in April of 2013 I placed on lay away a ladies sliver dial gold Rolex watch $403. I was instructed by a gentlemen with the first name Jon (his last name could have been Melrose) to wire transfer into their account $1,000, which I did. Since then I have sent them e-mail and tried calling the number posted on their website without success. I was told by the company that the only way I... Read more

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  • Nov 05, 2013
  • Luxury / Jewelry
  • Palma De Mallorca, Balearic Islands
  • Rolex Watch
  • 80

Melrose supplied me with a Rolex Submariner which they stated and guaranteed was completely original in every respect. When I came to part exchange it less than a year later for a new Submariner last month, I was told that the dial was after market and to replace it with an original dial would cost around $1,500. The amount of part exchange originally offered was reduced accordingly. When I tried... Read more

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  • Mar 08, 2013
  • Luxury / Jewelry
  • 1
  • 152

I spent 10k on a rolex from them a year later took it to be cleaned to find out not only was the rolex components over 20 years old but my 18k gold braclet was nickel not an ounce of gold. When I called them they said they buy them from people and it must have slipped through their testing. They wanted me to send mine back but why would I trust them. They put me through the ringer of getting it... Read more

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  • Feb 27, 2013
  • Luxury / Jewelry
  • Santa Ana, California
  • 4
  • 179

Same thing happened to me--they sold me a fake watch, which I got appraised. The appraisers verified that it was fake. I told Melrose to verify that it was all real. They never said it was. This is all bs from crooks. Now they're getting sued by Rolex for this, but only for trademark infringement. This doesn't help consumers. Email me at with your name... Read more

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  • Feb 05, 2013
  • Luxury / Jewelry
  • Los Angeles, California
  • Rolex Datejust
  • 116

I purchased a Rolex Datejust watch for my wife fron Melrose Jewellers online. Watch never kept time but that never bothered her as it was only worn on special occasions and she was in love with the appearance.The diamond bezel fell off along with the glass.Brought it to a Rolex dealer who said it was totally worthless,diamond bezel was stuck on and was never meant for this model,strap was... Read more

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  • Sep 16, 2012
  • Luxury / Jewelry
  • Newark, New Jersey
  • 1
  • 101

Can anyone tell me the correct mail address for Melrose Jewelers. I can't seem to find the correct mail addres for them. I Google them and those are the addresses that come up on Google, however when I send the letters there they come back as undileverable. Have tried 666 Lexington Ave in LA and that did not work Then I tried 910 N. Martel Ave in LA and that is not working . I have sent two... Read more

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  • Jul 06, 2012
  • Luxury / Jewelry
  • San Pablo, California
  • Ladies Presidential Rolex
  • 2
  • 200

The company are crooks. They sell 10kt counterfeit bands. I paid 13,000 for a Presidential Ladies Rolex only to take it to my jeweler and have him tell me it was not 18kt like promised, also he could clearly tell it was not a authentic Rolex band. Very disappointing. I had read bad reviews before purchasing but the manager simply told me that you can not please everybody. The price was too good... Read more

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  • May 25, 2012
  • Luxury / Jewelry
  • Minneapolis, Minnesota
  • 1
  • 149

I was considering a purchase of a Rolex from Melrose Jewelers. I had a question about the "Italian bracelet" so I received a call from their representative. This person told me that a Rolex band would only last five or six years so they replaced them with a new bracelet made in Italy. This person said that the Italian bracelets were the best you could buy. My wife has a Rolex and has had it... Read more

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  • Dec 19, 2011
  • Luxury / Jewelry
  • Pinellas Park, Florida
  • Jewelers
  • 1
  • 127

DO NOT TRUST THE REVIEWS THEY ARE PAYING PEOPLE TO REVIEW THEIR STORE. Using Amazons Mechanical turk Melrose Jewlers paid $5 for each positive review on every website imaginable. krishan agarwal was inundated with tons of negative customer feedback and spent Thousands on all these positive reviews. AVOID AT ALL COSTS The actual post where they are paying money for positive reviews is below. ... Read more

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